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| During the warranty period, all of the shipping charges incurred are absorbed by us, since customer satisfaction is the key to our steady growth and success in the market. The RMA procedure provides the service to our customers as part of our commitment to after sales support for In-warranty products. As one of the major distributors in
the market with variety of products, support for products will be in-line with the respective vendor policies. We do not provide warranty for products purchased from other distributors or vendors.
The RMA/DOA form can be downloaded here |
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1. Fill-in in the Return Authorization Form. Please note that if any detail is missing, the request will not be processed or the
process will be delayed.
2. Send the completed RMA Request Form via E-mail to RMA dept.
3. You will receive a confirmation via E-Mail and will be provided with a RMA reference number.
4. Defective products must not be shipped or delivered without the RMA reference number, and the number has to be clearly
printed on the box(es).
5. The reference number will be valid for 10 days from issue date. If the goods are not received within 10 days, the RMA
reference number will become void and customers will need to request another RMA reference number.
6. Returned goods must be packed properly and securely. Any shipping damages due to improper packing will void the
warranty. Please carefully read the Shipping and Packaging Instructions of the respective vendor(s) provided in the User
Manual and general guidelines.
7. Upon receiving goods will be inspected and you will be given a RMA receipt document which you will use for follow-ups.
For items more than 50 in quantity, delay of up to two days shall be allowed for inspection and processing.
8. Any physical damages will be shipped back to you on your account or they will be scrapped on our expense.
9. Either a Credit Note or Replacement (subject to stock availability) will be issued based on the vendor?�s Service Policy.
10. We may charge the customer storage charges, if their products are not collected within 30 days of notification. We also
reserve the right to scrap the items not collected within 60 days of notification after which the customer will have no claim
over the products.
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| DOA could be claimed within 30 days of purchase(invoice issued), the returning policy applies as the same as RMA procedure. A new replacement would be delivered, if no any special agreement. |
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Ashinne Infotech Corporation, on behalf of the respective vendor(s), warrants that its products are free from defects in material and workmanship. AIC or its vendor(s) do not cover defects caused by any of the following factors:
1. Physical damage to the product (customer induced defects).
2. Damages due to mishandling or improper packing during shipment.
3. Abuse, misuse, neglect, repair or modification made by customers.
4. Not following instructions laid down in user?�s manual.
In the event that you return a product that does not pass our visual inspection process, you have two options: |
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Scrap at our costt |
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Return at your cost |
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The returned quantity and serial numbers must match the original request for which RMA authorization obtained. Ashinne Infotech Corporation will not pay any demurrage/storage charges due to lack of proper documentation or any other delays caused by the shipper or the shipping agent. For customs purposes, items should be declared as ?�Defective Goods sent for Repairs or Replacement??with 10% of the original value. Shipping charges for the defective goods to AIC must be absorbed by the customer while AIC will pay for shipping the repaired or replacement items.
The customers are requested to send the goods to: |
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Ashinne Infotech Corporation
16F-1, No.267, Sec. 2, Dunhua S. Rd., Taipei 10675, Taiwan
Tel : +886-2-2732-2762
Fax : +886-2-2732-2740 |
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| As soon as the goods are shipped, please send the airway bill and invoice copy to responsible account manager via email. |
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